Here at Somerville Medical Centre our aim is to  give our patients the highest possible quality of care, by ensuring excellence in all aspects of our practice. We endeavour to provide  patients with the best and most current treatments, methods, materials  and equipment within our resource capabilities. We aim to ensure that  the patients receive the high quality of service they have come to  expect. We believe that patients come first. We hold great importance in  ethical and responsible behaviour, believing it to be essential in  maintaining the trust and loyalty of our patients and staff.

AFTER HOURS

Somerville  Medical Centre provides 24 hour care for our patients. The After Hours  Doctor Doctor service can be contacted on 13 26 60. Medicentre at  Frankston Hospital (03)9783 8522, or in an emergency please call 000  immediately for assistance.

HOME VISITS

Home  visits are available. If a request for a home visit is called in prior  to midday, they may be completed in the lunch hour. Naturally home  visits are performed at other times should they be deemed urgent.

TELEPHONE ACCESS

GPs  in the practise may be contacted during normal opening hours. If the GP  is with a patient, a message will be taken and the reception staff will  advise when it is likely that the GP will return your call. In an  emergency your call will always be put through to the GP.

FEES

We  are a bulk billing clinic and all consultations will be put through as  bulkbill for any patient in possession of a Medicare card.  Veteran's  Affairs may also sign for any services. A charge will be made for after  hours home visits, pensioners and health care card holders may be  exempt. Charges are also raised for reports, insurance and dive  medicals. Services performed by specialists, radiology and pathology  providers may incur an out of pocket expense. Please enquire at  reception.

RESULTS

If  you have had tests conducted for which the results will be sent to our  clinic (eg. blood tests), please call our practise to be notified of  your results. Please be reminded that under the Privacy Legislation we  are not allowed to give out results of anyone over the age of 16 to  other than the person they concern.  If the GP recognises urgency in  your results we will call you to arrange an appointment.

REMINDER SYSTEM

We  are committed to providing preventative health care. Your doctor will  seek your permission to be part of our reminder system.  We may issue  you with a reminder letter from time to time offering you preventative  health care services appropriate to your care. If you do not wish to be  part of this system could you please let your doctor or the reception  staff know.

PRIVACY

As  part of our duty of care at Somerville Medical Centre, doctors and  practise staff treat all your medical and personal details as  confidential in accordance with State and Commonwealth privacy act.  Personal and medical information about you may be transferred to a  specialist practitioner for further opinion if you agree to a referral.  We can facilitate a transfer of your records to another practitioner for  ongoing management should you request this. Use of non-identifying data  related to your medical condition may be used for the purpose of  research and quality assurance unless you advise us otherwise.  Disclosure of any information about you, personal or medical, will occur  with your written and signed consent.

YOUR RIGHTS

If  you have a problem we would like to hear about it. Please feel free to  talk to your doctor or the receptionist. You may prefer to write to us  or use the suggestion box situated in the waiting room. We take your  concerns, suggestions and complaints seriously.

Health Services Commissioner Complaints and Information
30th Floor     570 Bourke Street
Melbourne   Victoria   3000
Telephone: (03) 8601 5200
Toll Free: 1800 136 066
Fax No.: (03) 8601 5219
E-mail: hsc@health.vic.gov.au

In  1978 Dr Turnbull commenced practise in Baxter and over time expanded to  provide services in Somerville, the practise became The Baxter&Somerville Medical Centre. The needs of Somerville residents  grew to the point that it became necessary to focus primarily on Somerville.

At 1176 Frankston Flinders rd,  Dr. Turnbull  continued to carry on General Practise services in a familiar, friendly,  "country GP" style that we all admire and are so thankful for in times  of need. A family friend, your family doctor.

Dr Khaled Yousif now offers expanded practise opening hours.

Graduated  from Tanta University in 1995 with a Bachelor of Medicine degree. In  1999 he then received a Master's Degree in Diagnostic Radiology.
As an Australian citizen he received a Master of Medical Sciences at Swinburne University of Technology in 2004.
Dr. Yousif is especially interested in Geriatric Medicine, Psychiatry, Surgery and Cosmetic Medicine.

Dr. Yousif is a fellow of Australian college of general practitioners (RACGB)